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Terms and Conditions

DEV AI FLOW S.R.L.·Last updated:

Please read this document carefully before using the site or purchasing our services. Using the devaiflow.com website implies full acceptance of these Terms and Conditions.

1. Service Provider Identification

Name: DEV AI FLOW S.R.L.
Tax ID: RO55260172
Trade Register: J20/260455/56009
Registered office: Municipiul Craiova, Str. Țărăncuței, Nr. 28, Județ Dolj, Romania
Share capital: 500 RON, fully paid
Email: info@devaiflow.com
Phone: +40 770 051 251
Website: devaiflow.com

DEV AI FLOW S.R.L. is registered in the Trade Register of Dolj County and operates in accordance with Romanian and applicable European legislation, including the eCommerce Directive 2000/31/EC and the Consumer Rights Directive 2011/83/EU.

2. Subject Matter

These Terms and Conditions govern:

  • Access and use of the devaiflow.com website by visitors and clients
  • Provision of services in IT consultancy, software development, Cloud, AI and Cybersecurity by DEV AI FLOW S.R.L.
  • Rights and obligations of the parties in the contractual relationship

3. Services Offered

DEV AI FLOW S.R.L. offers primarily the following categories of services:

  • Cloud Consultancy — cloud architectures, migration, optimisation (AWS, GCP, Azure)
  • Artificial Intelligence & Machine Learning — custom AI solutions, LLM model integration
  • Data Engineering — data pipelines, data warehousing, analytics
  • Cybersecurity — security audits, policy implementation, monitoring
  • Software Development — web and mobile applications, APIs, system integrations

3.1 Pricing

Service prices are set individually through personalised commercial offers communicated to the client in writing (by email or offer document). All communicated prices are expressed in RON or EUR, exclusive of VAT, unless otherwise explicitly stated.

DEV AI FLOW S.R.L. is registered for VAT with fiscal code RO55260172. Invoices issued will include VAT in accordance with applicable tax legislation.

4. Contract Formation

The service contract is deemed concluded when:

  1. The client submits a written request (email or contact form)
  2. DEV AI FLOW S.R.L. submits a commercial offer accepted by the client
  3. The client confirms acceptance in writing (by email with explicit confirmation or by signing a contract)

Mere use of the website does not constitute conclusion of a service contract.

5. Service Provider Obligations

DEV AI FLOW S.R.L. undertakes to:

  • Execute contracted services to the professional standards applicable in the IT sector
  • Respect agreed timelines or notify the client promptly if justified delays arise
  • Maintain confidentiality of the client's technical and commercial information
  • Issue invoices in accordance with applicable tax legislation
  • Provide a designated point of contact for communication with the client during the project

6. Client Obligations

The client undertakes to:

  • Provide in a timely manner all information, accesses and resources necessary for service delivery
  • Pay invoices within agreed timelines
  • Notify the service provider of any changes to project requirements
  • Not reproduce, distribute or commercialise deliverables without the service provider's written consent, where intellectual property rights have not been explicitly transferred

7. Payment Methods

Payment for services is made by:

  • Bank transfer to the bank account indicated on the fiscal invoice
  • Bank card via secure online payment processors (where this option is available)

The standard payment term is 15 calendar days from the date of invoice, unless otherwise agreed. Late payment may attract penalties of 0.1% per day of delay.

8. Service Delivery

Services are delivered exclusively online / remotely (via email, collaboration platforms, VPN access, videoconference), unless on-site delivery at the client's premises is explicitly agreed.

Delivery timelines are established in the commercial offer or specific contract and commence from the date of receipt of all necessary materials/accesses from the client.

9. Right of Withdrawal (Consumers)

In accordance with the Consumer Rights Directive 2011/83/EU, natural persons (consumers) who purchase services have the right to withdraw from the contract within 14 calendar days from the date of conclusion, without providing any justification, if service execution has not yet begun.

Important exception

The right of withdrawal does not apply to services fully performed (completed) with the consumer's explicit consent expressed before the expiry of the 14-day period.

Withdrawal procedure

To exercise the right of withdrawal, send a written notice to info@devaiflow.com or by registered letter to the registered office, before the 14-day deadline expires. Reimbursement of amounts paid will be made within a maximum of 14 days from receipt of the withdrawal notice.

10. Warranties and Liability

10.1 Service warranty

DEV AI FLOW S.R.L. warrants that services rendered conform to the agreed specifications and applicable professional standards. Any deficiency in delivered outputs will be remedied free of charge within 30 days of written notification by the client, provided it is solely attributable to an execution defect.

10.2 Limitation of liability

DEV AI FLOW S.R.L.'s liability is limited to the contractual value of the services for which the non-conformity was established. DEV AI FLOW S.R.L. is not liable for:

  • Indirect damages, loss of profit or data loss caused by external factors
  • Interruptions to third-party services (cloud providers, internet, software vendors)
  • Improper use by the client of the deliverables

11. Intellectual Property

11.1 Site content

All elements of the devaiflow.com website (texts, graphics, logo, source code) are the property of DEV AI FLOW S.R.L. and are protected by applicable copyright law. Reproduction or use thereof without prior written consent is prohibited.

11.2 Contractual deliverables

Intellectual property rights over deliverables (source code, documentation, design) are transferred to the client upon full payment of the contracted price, unless otherwise provided in the specific contract.

DEV AI FLOW S.R.L. reserves the right to use the project as a portfolio reference, with the client's consent.

12. Confidentiality

Both parties undertake to keep confidential the technical, commercial and personal information exchanged during the collaboration. This obligation subsists for 3 years after termination of the contract, unless a longer period is agreed through a separate non-disclosure agreement (NDA).

13. Force Majeure

Neither party shall be liable for failure to perform contractual obligations caused by force majeure events (earthquakes, floods, wars, nationally declared cyber-attacks, officially declared pandemics, etc.). The affected party shall notify the other party within 5 business days of the occurrence of the event.

14. Dispute Resolution

14.1 Amicable procedure

Any dispute shall be resolved first amicably, through direct negotiation between the parties, within 30 days of written notification.

14.2 Alternative dispute resolution

Consumers may use:

14.3 Competent court

Disputes not resolved amicably shall be submitted to the competent courts at the registered office of DEV AI FLOW S.R.L. (Dolj County Court), except where the law provides otherwise in favour of the consumer.

Applicable law: Romanian law and applicable European legislation.

15. Amendments to Terms and Conditions

DEV AI FLOW S.R.L. reserves the right to amend these Terms and Conditions. Changes will be published on this page at least 15 days before taking effect. Continued use of the site after this date implies acceptance of the changes.

16. Final Provisions

  • If any provision of this document is deemed void or unenforceable, the remaining provisions shall remain in force.
  • These Terms and Conditions are supplemented by applicable provisions of Romanian Civil Code, Law no. 31/1990, Law no. 365/2002 and OUG no. 34/2014.
  • Entry into force: 21.09.2026